Cancellation and Refund Policies:
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out. If you do not receive tracking information from us within six business days of your order feel free to follow up with us at firstname.lastname@example.org
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If you item(s) do arrived damaged please send photos to email@example.com and we will process an insurance claim on your behalf.
Cancellations & Refunds on Products and Training:
Product orders cancelled after 48 hours are subject to a $20 administration fee whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order. Product returns must be received in new and unused condition within 10 days of purchase. Due to safety and sanitation regulations, some products are non-refundable.
Cancellation and request of refund for training fees must be submitted in writing or by email to firstname.lastname@example.org. Deposits for trainings, $500 for Microblading and $100 for Eyelash Extensions, are non-refundable and will not be refunded. Extenuating circumstances may be considered for a full refund. Cancellation of any training must be submitted at least three weeks prior to the date of the upcoming class; otherwise, request for refund will not be considered. Refund requests are reviewed weekly and may take 30-45 days to process. Any monies being refunded will be made by check and mailed to customer.